99-Day Return/Exchange Policy
Callie.com online shop sell based on our excellent designs and proven reliability. The policy begins from the date of delivery. Thus, the quality is guaranteed. We also have a QA team to test products you ordered are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all products’ detailed descriptions on our website before placing your order. Make sure that the details regarding your order need to be correct. The policy begins from the date of delivery.
We Guarantee Product Quality
Callie Gifts guarantees that the quality of its merchandise will meet advertised standards.Our quality inspection team inspects each product before shipment to ensure customers receive qualified products.
If there is a quality issue with your order, please get in touch with us (email@example.com) for a remake/exchange or a refund.
Note: All refunds and exchanges must be made within 99 days of delivery, If there is any problem with the goods, please contact us in time.
Defective/ Damaged Items Return/Exchange
1. To initiate a return, please email us at firstname.lastname@example.org.
2. Clear photos/videos of the issue and a detailed description are required.
3. Within 48 hours, we will process a refund or an exchange for your purchase.
4. For defective or damaged items, customers don't need to return the items, but please provide us with photos/videos as evidence.
For all other cases, Return Service Procedure
If there is no quality issue with the product and you need to return it for non-quality reason, the customer needs to pay the freight and provide a shipping label (be sure to consult customer service to provide the return address before returning the product).
1. Please send us your return request within 99 days of the delivery date, and ask the customer service team to provide a return address.
2. Pay the shipping fee and provide a shipping label to customer service.
3. Customer service will handle the refund for you after receiving your shipping label. Please wait patiently.
Note: for returned products without quality issues, you can get 70% refund (30% is the crafting fee for personalized product)
Return Shipping Cost
If the product has quality problems, customers does not need to return the product, we are responsible for providing a refund.
In all other cases, the customer is responsible for the return shipping costs.
Return Processing Time
1. Please allow up to 2-3 weeks for your items to be received and processed.
2. Once the item is received at our warehouse, scanned into inventory, you will be refunded for the item back to your account you required.
3. The refund will be applied to your original payment method within 3-5 business days.
Note: Shipping costs will not be refunded for non-quality returns.
Notes on Refunds
1.Your refund will be returned to the original payment method.
2. It may take 3-5 business days for your refund to appear in your payment account after it has been issued.
3. Shipping costs will not be refunded for returned items.
Callie reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding return policy or any of our other policies, please contact our Customer Service Representatives.
For further information, you can contact our Customer Services by email.
Business Hours: 2:00am to 11:00am Monday to Saturday (BST)